Refund policy

30-day return policy

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or cancellation request, visit your customer account.

You can also contact us at support@pharaohcollectibles.com with questions about a return.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items returned without first requesting a return might not be accepted.

Damages and incorrect items

Please inspect your order when it arrives. Contact us promptly if an item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Certain items might not be eligible for return, including goods that are personalized, made to order, perishable, unsealed after delivery where hygiene protections apply, or otherwise exempt under applicable law.

Please contact us if you have questions about a specific item.

Sale items are not eligible under our general 30-day return policy. This does not limit any right of withdrawal or other statutory rights that apply to your purchase.

Exchanges

The fastest way to receive a different item is to return the item you have. After the return is accepted, place a separate order for the replacement item.

European Union right of withdrawal

If your order is delivered within the European Union, you may notify us that you wish to withdraw from the purchase within 14 days after you, or a person designated by you, receives the order. You do not need to provide a reason.

For an order that hasn’t been fulfilled, submit a cancellation request. For an order that has been delivered, submit a return request through your customer account:

https://shopify.com/96453984636/account

After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days after giving notice.

Unless we agree otherwise or the item is faulty, damaged, or incorrect, you are responsible for the direct cost of returning the goods.

We will refund eligible payments, including the cost of our least expensive standard outbound delivery option. Any additional cost resulting from your choice of a more expensive delivery method is not refundable.

We will issue the refund without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or you provide evidence that you sent them back, whichever occurs first. Refunds are issued to the original payment method unless otherwise agreed.

The right of withdrawal might not apply to goods that are personalized, made to order, perishable, unsealed after delivery where hygiene protections apply, or covered by another applicable legal exemption.

Refunds under our general return policy

We’ll notify you after receiving and inspecting your return and let you know whether it has been approved.

If approved, the refund will be sent automatically to your original payment method within 10 business days. Your bank or card provider might require additional processing time.

If more than 15 business days have passed since approval, contact support@pharaohcollectibles.com.